Index
abuse, 72, 165–166
accountability vs. empowerment, 139–140
attitude, 23–24, 70, 83
body language, 73
work/life balance, 176–177,
authenticity, 134
automating, 39
awareness. see self-awareness
balance, 171–181
attitude, 176–177
health, 178
work/life, 66
workplace culture, 175
behaviour
mistakes, 130–131
patterns, 58, 101
beliefs, 56, 133
blind spots, 47–59, 84–87
avoiding, 57–58
definition, 47
self-deception, 56, 130–131
body language, 24, 73
boss
communication, 34–35, 42–43
feedback, 50–51
frustrations, 38–42
relationship, 31, 42–43
career plans, 15, 17
developing, 16
template, 17
career transition, 105–113. see also first job
between jobs, 105–108
out of a job, 112–113
parental leave, 110–111
school to work, 18–21
to management, 108–110
work to school, 111–112
clothing, 23, 25
coach. see mentoring
hiring, 102–103
common vision, 137–138
communication
appropriate, 24–26
professionalism, 23
skills, 80-84
listening, 73, 84
non-verbal, 73, 83
oral, 82
written, 80
with boss, 42–43
with staff, 121–123, 129, 154– 155
with your boss, 34–35
confidence, 24, 127–135
conflicts, 159–169
abuse, 165–166
among your staff, 143-145, 156– 157
and fear, 160–162
staying calm, 165–169
coworkers. see workplace culture
credibility, 116–117
critical thinking, 89–91
debts, paying off, 20–21
decision making, 123–124
delegation, 142–143
diversity, 74–75, 152
dress codes, 23, 25
efficiency, 39
elevator pitch, 28
email management, 63–64
empowerment, 140
entrepreneurship, 22–23
execution, 78–80
feedback, 50–51
gathering, 127–128
providing to colleague, 74
providing to staff, 121–123, 141–142
first job
boss, 33-34
finding, 21-22
learning curve, 32
orientation, 33-34
staying cool, 31–32
workplace culture, 19
Five Whys, 55, 163
formal mentors
fit, 97–98
key elements, 96
logistics, 99–100
purpose, 98–99
gemba, 143
gender equality, 27, 109
goals
boss’s, 34–35
team, 150
gossip, 72
gratitude, 187–188
group work. see team building
hard work, 71
ideas, embracing, 124–125
identity, 19
image, 23
informal mentors, 100–101
initiative, 61–63
and a team, 63
inspiring others, 183–189
instincts, 132
job descriptions, 138–139
job seeking techniques, 21–22
leadership. see team building
learning
company history, 129–130
lifelong, 185–188
learning curve, 32
listening, 73, 84
ma, 49
management
delegating, 142–143
gender equality, 109
skills, 116–120, 127–128
transition to, 108–110
maternity leave. see parental leave
mentors, 95–104
formal, 96–100
informal, 100–101
silent, 101–102
micromanaging
delegation, 142–143
mistakes, 130–131
mood, 70
motivation, 62
negotiating pay, 26-27
networking, 28–30
building a network, 28–30
events, 29–30
to remove barriers, 120
office gossip, 72
opportunities
embracing, 185–186
oral communication, 82
organization. see also balance
email management, 63–64
multiple demands, 65–66
time management, 38–39, 64–66
organizational structures, 14
organizational values, 144
orientation. see first job
parental leave, 110–111
passion, 186–187
performance reviews, 43–45, 122,145
personal practice, 178–179
posture, 24
procrastination, 64, 79
public speaking, 82
quality of life, 174
reflection, 54, 55
process, 57
relationship
nurturing, 30
with boss, 31, 42–43
with clients, 68–69
with colleagues, 63, 74, 87-88
with staff, 120
removing barriers, 119–120
resources, 40
respect, 71–73
rewarding staff, 125
roles
clarifying, 138–140
salary negotiation, 26–27
gender equality, 27
saying no, 174
school, 18–21, 111–112
self-awareness, 13, 49, 57-59, 84–87
self-deception, 56
silent mentors, 101–102
skills, 77–94
building, 92–93
critical thinking, 89–91
hard vs. soft, 78–79
self-awareness, 84–87
team work, 87–88
writing, 80–81
staff
conflicts, 143-145
delegation, 142-143
performance expectations, 139–140
recognition, 125
starting out. see first job
staying cool, 31–32
strategic plan, 34–35
strengths, 67–68
success, skills for, 77–94
team building, 149
conflict resolution, 156–157
delegating, 142–143
treating people fairly, 117–118
teamwork, 87–88, 153–154
time management, 38–39, 64–66
balance, 171–181
Toyota, 55
transition. see career transition
values, 56, 133
organizational, 144
volunteering, 92–93, 180
work clothes, 23, 25
work/life balance. see balance
workload management, 65–66
workplace culture, 19
balance, 175
frustrations, 38-42
promotion, 109–110
workplace success, 61-76
writing skills, 80-82