Index

abuse, 72, 165–166
accountability vs. empowerment, 139–140
attitude, 23–24, 70, 83
    body language, 73
    work/life balance, 176–177,
authenticity, 134
automating, 39
awareness. see self-awareness

balance, 171–181
    attitude, 176–177
    health, 178
    work/life, 66
    workplace culture, 175
behaviour
    mistakes, 130–131
    patterns, 58, 101
beliefs, 56, 133
blind spots, 47–59, 84–87
    avoiding, 57–58
    definition, 47
    self-deception, 56, 130–131
body language, 24, 73
boss
    communication, 34–35, 42–43
    feedback, 50–51
    frustrations, 38–42
    relationship, 31, 42–43

career plans, 15, 17
    developing, 16
    template, 17
career transition, 105–113. see also first job
    between jobs, 105–108
    out of a job, 112–113
    parental leave, 110–111
    school to work, 18–21
    to management, 108–110
    work to school, 111–112
clothing, 23, 25
coach. see mentoring
    hiring, 102–103
common vision, 137–138
communication
    appropriate, 24–26
    professionalism, 23
    skills, 80-84
        listening, 73, 84
        non-verbal, 73, 83
        oral, 82
        written, 80
    with boss, 42–43
    with staff, 121–123, 129, 154– 155
    with your boss, 34–35
confidence, 24, 127–135
conflicts, 159–169
    abuse, 165–166
    among your staff, 143-145, 156– 157
    and fear, 160–162
    staying calm, 165–169
coworkers. see workplace culture
credibility, 116–117
critical thinking, 89–91

debts, paying off, 20–21
decision making, 123–124
delegation, 142–143
diversity, 74–75, 152
dress codes, 23, 25

efficiency, 39
elevator pitch, 28
email management, 63–64
empowerment, 140
entrepreneurship, 22–23
execution, 78–80

feedback, 50–51
    gathering, 127–128
    providing to colleague, 74
    providing to staff, 121–123, 141–142
first job
    boss, 33-34
    finding, 21-22
    learning curve, 32
    orientation, 33-34
    staying cool, 31–32
    workplace culture, 19
Five Whys, 55, 163
formal mentors
    fit, 97–98
    key elements, 96
    logistics, 99–100
    purpose, 98–99

gemba, 143
gender equality, 27, 109
goals
    boss’s, 34–35
    team, 150
gossip, 72
gratitude, 187–188
group work. see team building

hard work, 71

ideas, embracing, 124–125
identity, 19
image, 23
informal mentors, 100–101
initiative, 61–63
    and a team, 63
inspiring others, 183–189
instincts, 132

job descriptions, 138–139
job seeking techniques, 21–22

leadership. see team building
learning
    company history, 129–130
    lifelong, 185–188
learning curve, 32
listening, 73, 84

ma, 49
management
    delegating, 142–143
    gender equality, 109
    skills, 116–120, 127–128
    transition to, 108–110
maternity leave. see parental leave
mentors, 95–104
    formal, 96–100
    informal, 100–101
    silent, 101–102
micromanaging
    delegation, 142–143
mistakes, 130–131
mood, 70
motivation, 62

negotiating pay, 26-27
networking, 28–30
    building a network, 28–30
    events, 29–30
    to remove barriers, 120

office gossip, 72
opportunities
    embracing, 185–186
oral communication, 82
organization. see also balance
    email management, 63–64
    multiple demands, 65–66
    time management, 38–39, 64–66
organizational structures, 14
organizational values, 144
orientation. see first job

parental leave, 110–111
passion, 186–187
performance reviews, 43–45, 122,145
personal practice, 178–179
posture, 24
procrastination, 64, 79
public speaking, 82

quality of life, 174

reflection, 54, 55
    process, 57
relationship
    nurturing, 30
    with boss, 31, 42–43
    with clients, 68–69
    with colleagues, 63, 74, 87-88
    with staff, 120
removing barriers, 119–120
resources, 40
respect, 71–73
rewarding staff, 125
roles
    clarifying, 138–140

salary negotiation, 26–27
    gender equality, 27
saying no, 174
school, 18–21, 111–112
self-awareness, 13, 49, 57-59, 84–87
self-deception, 56
silent mentors, 101–102
skills, 77–94
    building, 92–93
    critical thinking, 89–91
    hard vs. soft, 78–79
    self-awareness, 84–87
    team work, 87–88
    writing, 80–81
staff
    conflicts, 143-145
    delegation, 142-143
    performance expectations, 139–140
    recognition, 125
starting out. see first job
staying cool, 31–32
strategic plan, 34–35
strengths, 67–68
success, skills for, 77–94

team building, 149
    conflict resolution, 156–157
    delegating, 142–143
    treating people fairly, 117–118
teamwork, 87–88, 153–154
time management, 38–39, 64–66
    balance, 171–181
Toyota, 55
transition. see career transition

values, 56, 133
    organizational, 144
volunteering, 92–93, 180

work clothes, 23, 25
work/life balance. see balance
workload management, 65–66
workplace culture, 19
    balance, 175
    frustrations, 38-42
    promotion, 109–110
workplace success, 61-76
writing skills, 80-82

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